Right of Withdrawal / Withdrawal

You can return the goods received without giving a reason within 14 days by returning the goods.

Right of withdrawal:

The following cancellation policy applies to contracts for goods that can be sent as a package with a shipping company.

Right of withdrawal for goods that can be shipped as a parcel:

As a consumer, you have the right to withdraw from this contract within fourteen days. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

To exercise your right of withdrawal, you must tell us:

Fridahild, Nils Knapp

Lascygasse 24/4/14,

1170 Vienna 

Austria

Email: info@fridahild.at,

 

by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract.

You can use our model cancellation form   for this, but it is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

 

Consequences of the revocation:

If you revoke this contract, we have to repay all payments that we have received from you, excluding delivery costs, immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you. Under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You have returned the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract:

Fridahild, Nils Knapp

Lascygasse 24/4/14,

1170 Vienna 

Austria

to be returned or handed over.

The deadline is met if you send back the goods before the period of fourteen days has expired.

Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer cannot be revoked.

The right of withdrawal does not apply to the following contracts:

  1. Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,

  2. Contracts for the delivery of goods that can spoil quickly or whose use-by date would soon be exceeded,

  3. Contracts for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery,

  4. Contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature,

  5. Contracts for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered no earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations on the market over which the entrepreneur has no influence,

  6. Contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been broken after delivery,

  7. Contracts for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

 

 

Click here to download a sample cancellation form.